Enthusiastic and collaborative training content manager with over 10 years of experience developing and delivering impactful learning programs. Reliable team player with high EQ who is committed to strategic development, growth and innovation, and skillful management of people and processes.

Manager, Training Content Development | Brivo Systems LLC | Remote | 
2023 - Present

• Manage complete ADDIE workflow for internal and external content (eLearning, video, job aids, microlearning) while ensuring deliverables are on-brand, effective, measurable, completed on time, and strategically aligned with company and team goals.

• Partner with LMS Specialist to track metrics (such as learner engagement scores), generate reports, configure system, deploy deliverables, and improve end user experience.

• Manage incoming content requests and serve as primary liaison for diverse Subject Matter Experts to gather content and facilitate reviews.

• Manage direct reports (including holding 1:1s and team meetings) to build and maintain a collaborative, congenial, and efficient team committed to high performance and quality output.

• Continuously use data-driven strategies to evaluate content and workflows, implementing improvements that increase efficiency, excellence, and user satisfaction scores. 

Associate Professor | King University | Bristol, TN | 
2015 - 2023

• Designed and delivered 120+ differentiated online and in-person learning experiences annually using SAM, ADDIE, and instructional design theories and models while meeting strict deadlines, resulting in a positive ROI for 1000+ learners.

• Used expert communication skills (oral and written) to write and publish original research, create curriculum, and create and present content at international conferences.

• Managed concurrent projects via Trello while meeting budget and deadlines, including editing and managing two academic journals, performing quality reviews, and planning and leading three successful two-week study abroad trips for ~60 adults.

• Provided over $400,000 in education services annually while ensuring accessibility using Universal Design for Learning (UDL) and WCAG standards, resulting in an average teaching effectiveness score of 4.2 / 5.0 (top 20% of instructors).

• Designed and employed qualitative and quantitative assessments using the Canvas and Blackboard Learning Management Systems (LMS) to ensure learning objectives and organizational KPIs were met.

eLearning Developer and Instructor | University of Colorado | Boulder, CO |
2007 - 2017

• Collaborated with instructional designers and SMEs to design and revise online learning for ~200 diverse learners annually using best practices in digital pedagogy, andragogy, accessibility (WCAG and UDL), Quality Matters (QM) standards, and Desire2Learn LMS.

• Designed, revised, and facilitated engaging virtual and instructor-led learning experiences for ~200 diverse learners while ensuring alignment of learning objectives with learning activities.

• Trained 30 graduate instructors as Lead Graduate Teacher; managed, organized, and facilitated pedagogy training and completion of Graduate Teacher Program (GTP) certification process.

Computer and IT Specialist | Wheeler Trigg O'Donnell, LLP | Denver, CO | 2002 - 2007

• Managed and facilitated in-person, instructor-led onboarding training.

• Used expertise in Microsoft Office (Excel, Word, PowerPoint) to maintain detailed records and meet key deadlines that contributed to winning multi-million dollar lawsuits.

• Used troubleshooting skills to fix software problems and provide timely customer support.

Management: experience in effective 1:1s, strategic planning, behaviors of inclusion, feedback, people development, change management, effective hiring, team building

Authoring: Articulate 360 (Storyline and Rise), Adobe (Illustrator, Photoshop), Canva, TechSmith (Camtasia, Audiate, and SnagIt)

LMS: LearnUpon, Canvas, Desire2Learn (D2L)/Brightspace, Blackboard

Project Management: Microsoft Office Suite, Google Suite, Asana, Trello, Slack

Video / Audio Editing: Camtasia, Visme, Vyond, Audacity

Website Building: Google Sites, WordPress, Wix

Assessment: Kirkpatrick's 4 Levels of Assessment, qualitative and quantitative assessment strategies, Learning Transfer Evaluation Model

Training: design and facilitation, virtual, synchronous, in-person, asynchronous (corporate, sales enablement, higher education)

Communication: speaking, writing, presenting, proofreading, editing 

Collaboration, communication, empathy, flexibility, decision-making, organization, management, leadership, teamwork, emotional intelligence (EQ)

Curious and joyful life-long learner

Flexible and quick to adapt

Energetic and positive demeanor

Can quickly research and synthesize new information

Deadline-driven and budget-oriented

Ability to work independently and with a team

Multi-tasker: can wear many hats

Eye for detail (vast experience in editing and proofreading)

Ph.D. in English

Emphasis on digital pedagogy, writing and communication; fellowship in Instructional Design. University of Colorado, Boulder, CO, 2014

M.A. in English

Emphasis on writing and communication. University of Colorado, Denver, CO, 2006

B.A. in Literature

Emphasis on writing and editing. George Fox University, Newberg, OR, 2001

Management Levels 1, 2 and 3

LifeLabs Learning, 2024-2025

Asana Workflow Specialist and Asana AI Studios Foundations

Asana, 2025-2026

Registered Yoga Teacher, 200 Hours (RYT-200)

Buka Yoga and Yoga Alliance, 2025

Camtasia and SnagIt

TechSmith, 2024

Graphic Design Elements for Non-Designers

Coursera and University of Colorado, 2022

Basics of Inclusive Design for Online Education

Coursera and University of Colorado, 2022

MicroMasters Certificate in Instructional Design and Technology

University of Maryland and EdX, 2021

Certificate in Online Teaching

Online Learning Consortium, 2016